Email: yovoymad@libero.it
YoVoy provides apartment and room viewing assistance in Madrid for people who cannot attend a property viewing themselves.
At the customer's request, YoVoy may attend a viewing, ask questions, provide observations, take photographs or videos where permitted, and share information collected during the visit.
YoVoy is not a real estate agency, lawyer, surveyor, engineer, architect, insurance provider, or property inspector.
The service is informational only and should not be considered legal, technical, financial, or professional advice.
Customers must be at least 18 years old.
A booking request does not automatically create a confirmed booking.
A booking is confirmed only after YoVoy accepts the request and payment has been received.
Appointment availability depends on landlords, property owners, agencies, and other third parties.
YoVoy cannot guarantee that:
The customer will be informed of the applicable price before confirming a booking.
No additional charges will be applied after confirmation unless they have been agreed with the customer.
Payment methods, when required, will be communicated before the service is provided.
YoVoy provides observations based solely on what is reasonably visible and accessible during the viewing.
YoVoy does not perform technical inspections and cannot guarantee the identification of all defects, issues, or risks relating to a property.
Property conditions may change after the visit.
Photos, videos and live video calls may only be carried out where permitted by the person responsible for the property viewing.
Where recording is not permitted, YoVoy may provide written observations or other reasonable alternatives.
YoVoy may communicate information received from landlords, agencies, or other third parties on behalf of the customer.
However, YoVoy does not guarantee the accuracy, completeness, or truthfulness of information provided by third parties.
Customers remain responsible for independently verifying any information relevant to their rental decision.
The customer agrees to:
Cancellation conditions, if applicable, will be communicated at the time of booking.
YoVoy provides information based on a limited in-person visit.
YoVoy is not responsible for:
Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.
YoVoy is not a party to any rental agreement between the customer and a landlord, agency, or property owner.
Customers are solely responsible for reviewing, verifying, and accepting any rental agreement or payment request received from a third party.
Photos, videos, reports, and other materials prepared specifically for a customer may be used by that customer for personal housing purposes.
YoVoy branding, website content, and service materials remain the property of YoVoy.
Personal data is processed in accordance with the YoVoy Privacy Policy.
Questions, concerns, or complaints may be sent to:
yovoymad@libero.it
These Terms and Conditions are governed by Spanish law.
Any mandatory consumer rights provided by applicable law remain unaffected.
YoVoy may update these Terms from time to time.
The version published on this website will indicate the latest update date and will apply to future bookings.