Privacy Policy

1. Data Controller

YoVoy is operated by an individual acting as the data controller for the purposes of applicable data protection laws.

For any privacy-related request, you can contact:

yovoymad@libero.it

2. About This Website

This website provides information about YoVoy's apartment viewing assistance services.

The website does not require users to create an account and does not provide registration forms through which personal data is actively collected.

3. Personal Data We May Receive

YoVoy does not actively collect personal information through this website.

Personal data may be received only when you voluntarily contact YoVoy through WhatsApp, email, or other communication methods.

Depending on the information you choose to provide, this may include:

• name;
• telephone or WhatsApp number;
• email address;
• preferred language;
• property listing links;
• property addresses or locations;
• requested viewing dates and times;
• messages, questions, or instructions relating to the requested service.

4. Contact Through WhatsApp

This website contains buttons or links that allow you to start a conversation with YoVoy via WhatsApp.

When you click such a button, you are redirected to WhatsApp, which is a service provided by a third party.

Any information sent through WhatsApp is processed by WhatsApp according to its own privacy policy and may also be processed by YoVoy for the purpose of responding to your request and providing the requested service.

Providing your information through WhatsApp is entirely voluntary.

5. Why We Process Personal Data

Any personal information you provide may be used to:

• respond to enquiries;
• communicate with you regarding a property;
• arrange apartment viewings;
• provide the requested service;
• manage bookings, cancellations, or changes;
• comply with legal obligations where applicable;
• protect the legitimate interests of YoVoy in operating and defending the service.

6. Legal Basis for Processing

Personal data is processed only where permitted by applicable law, including when processing is necessary:

• to respond to a request initiated by you;
• to provide a service you have requested.

7. Sharing of Data

YoVoy does not sell personal data.

Personal information will only be shared where reasonably necessary to provide the requested service, comply with legal obligations, or protect legal rights.

If necessary for arranging a viewing, YoVoy may communicate with landlords, property owners, agencies, or similar parties using the information you provide.

8. Data Retention

Personal data is retained only for as long as reasonably necessary to manage enquiries, provide services, comply with legal obligations, resolve disputes, or protect legal interests.

Information that is no longer required will be deleted when reasonably practical.

9. Cookies and Technical Data

This website is intended to operate with minimal data collection.

No advertising or profiling cookies are intentionally used.

Basic technical information may be processed by the website hosting provider for security, maintenance, and operation purposes.

10. Your Rights

Subject to applicable data protection laws, you may have the right to:

• access your personal data;
• request correction of inaccurate information;
• request deletion of your personal data;
• request restriction of processing;
• object to certain processing activities;
• request data portability where applicable.

To exercise these rights, contact:

yovoymad@libero.it

Reasonable proof of identity may be requested before responding to a request.

11. Minors

YoVoy services are intended for individuals who are at least 18 years old or who are acting with the involvement of a parent or legal guardian.

12. Security

Reasonable technical and organisational measures are used to protect personal information.

However, no method of transmission over the internet or electronic storage can guarantee absolute security.

13. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.

Any updates will be published on this page together with the latest revision date.